Shipping policy
Order Processing
All orders are processed within 3-5 business days of purchase. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay beyond our usual timeframe.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Destination | Estimated Delivery Time |
|---|---|
| Within Australia | 6-10 business days] |
| International | 8-12 business days] |
Delivery times are estimates and begin from the date of shipping, not the date of order. Delivery delays can occasionally occur due to circumstances outside our control, such as customs processing or courier delays.
Free Shipping
All orders ship free, Australia-wide — no minimum purchase required.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after dispatch.
Customs, Duties & Taxes
Easemotion is not responsible for any customs and taxes applied to your international order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping to Multiple Addresses
We currently ship orders to a single address per order. If you need items sent to multiple addresses, please place separate orders.
Incorrect Shipping Addresses
Please double-check your delivery address at checkout. Easemotion is not liable for orders sent to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible and we'll do our best to update it before it ships.
Lost or Damaged Packages
Easemotion is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging, and we will work with you to resolve the issue — in line with our 30-Day Guarantee and your rights under the Australian Consumer Law.
If your tracking shows your order as delivered but you haven't received it, please contact us within 7 days so we can investigate with the shipping carrier.
Questions
If you have any questions about your order or this policy, contact us at easemotionsupport@gmail.com.